Patients Don’t Use Doctor’s Health Portals – And What That Means for Lawyers
A recent study by the University of Michigan found that 41 percent of those offered access to patient portal did not use it. Non-users tended to be male, 65 or older, on Medicaid or have less than a...
View ArticleIs Your Law Firm Delivering What Today’s Clients Want?
A recent study by Deloitte reveals what today’s consumers want – and sad to say, it’s not anything that remotely resembles what today’s law firms offer. Take a look at this summary chart from the...
View ArticleShould Law Firm Owners Speak Their Truth?
I came across this great story about Penzeys Spices, a family-owned, national spice retailer that has spent over $700,000 on Facebook ads supporting President Trump’s impeachment. At a time when...
View ArticleWe Always Remember the First
Do you remember your first? For me, it was an accomplished older gentleman who had worked for various contractors on marine-related projects and now hoped to start a non-profit organization to support...
View ArticleSIX HARD DON’TS FOR RETAINER AGREEMENTS
Lawyers have reasonably discretion over what terms to include in a Retainer Agreement depending upon the type of case and applicable ethics rules. That said, there are some hard don’ts, i.e., terms...
View ArticleHelp Clients and Stay Sane — With Questions
Are you tired of clients calling on weekends? Or explaining to clients over and over again how long a case will take to resolve? Or dealing with complaints about not returning an unscheduled phone...
View ArticleKey Trends in Client Service That Lawyers Need to Know
Though it seems counter-intuitive, these days, top client service depends more on digital engagement and self-service options than personal human interaction. At least that’s one of the findings of...
View ArticleHave Phone Calls Gone the Way of the Tin Can and String?
Image generated by Dall-E Remember the tin-can-and-string faux phones that you played with as a kid? Will real phones, or phone service become equally useless? Recognizing the growing trend away from...
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